Salem Hospital Sees High 1st Quarter Patient Satisfaction Scores
"The first quarter of the year in the emergency department our scores are over 90%. Whenever you look nationwide, you don't see any scores that are that high. I'm very proud of the staff. They are working very hard with our physcians in that area. Also, on our inpatient side they continue to be high. Our inpatient score is very strong. We are seeing up in the 90's for all of our scores. They are looking at indicators of staff working together and overall care rating that patients are grading us on as well," said Hilton-Siebert.
Hilton-Siebert says they take each individual comment from patients seriously. "If we have positive notes, I actually write a note to an individual staff member letting them know that this patient made this comment about you and thank you for doing a good job," explained Hilton-Siebert. "Then if we have any follow ups we have to do that are concerns of the patents, the department head is responsible for doing the follow-up. If the patient gives us the information, we actually call them. But sometimes they want to remain anonymous."
Hilton-Siebert adds the job performance standards are tied to the satisfaction surveys. The hospital uses a third party to send out and tabulate the surveys.
Hilton-Siebert says the hospital will soon receive a visit from the Illinois Hospital Preparedness Program. The hospital staff will set up to handle a disaster and have the performance reviewed with suggestions for improvements.
The board approved $26,000 in bids for work on the fire sprinkler system, to modify medical gas piping and valves in the emergency room and for demolition and removal of the boiler. All the work is needed to be done as part of the renovation work included in Phase II improvements to the hospital.
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